I think your employees need to be taught some manners and told that customer satisfaction is majorly important for a business. I shouldn't be addressed to as matey or mate. End of.

I've had the worst experience so far with this taxi company. I booked a taxi for 8.30am and seeing as Ive been disappointed by them before I made sure at 8.26am the taxi was on its way but when I noticed it hadnt been dispatched I called up to then be told that the driver was late and in traffic so he'd be 10 mins. I was panicking a bit seeing as I had to get my train at 8.48am but regardless I thought to myself that 8.36am wasn't too bad and I could still make it on time. Unfortunately the taxi didn't arrive till 8.42am and when I called them at 8.36am to ask why it wasn't here I was hanged up 5 times, had to keep calling and I told them that this wasn't a good enough service and that my next train wasn't until 9.48am (which they could check) and they just said "all we can do is say sorry but it's your fault for booking it at 8.30am". The guy called me matey as if he knew me and was super unprofessional, then was rude and even shouted at me saying that it's my fault and when I told him well this happened to me a month and a bit ago and you sent me a taxi 20 mins late so the lady I spoke to made the driver take me to my next destination (Leamington spa) as I have to change two times to get to Oxford for University, he said "well that's crazy and we're not doing that, the taxi is outside so do you want it or not?" Like honestly sure, I'll get the taxi at 8.42am and just wait at the station for an hour... Absolutely disgraceful behaviour. Rude employees who lied numerous times and said the manager wasn't in till "1pm" and that the taxi was outside when it is wasnt. They also claimed one or their drivers had been in an accident and somehow already knew just in how bad of a state he was in the brief 5 mins we were talking. DO NOT RECOMMEND AT ALL!!!

The service is alright although sometimes it takes long to dispatch the cab. Fair prices. However the last driver who too me almost had an accident. Not happy about that.

He was so arregont rude he wasn't going to take me because there was 3 people dropped off at the wrong place took my friend with me who has a hip replacement and a back knee and I have asthma made us walk far from Charles Street and I was over charged on the way back and I didn't pay him because of his attitude and I am a regular customer I use these taxis all the time. I'm not very happy at all!!!

As a visitor to Leicester i had to attend an event at National Space Centre, I decided to use A&B taxi. I was completely satisfied with their service,the driver was on time - well presented ,polite,respectful,told me a little about Leicester,we had a discussion about cricket! A very high class reasonable cost taxi ride, I would definitely recommend this company to any visitor or local Well Done

Best taxi I've had in my life driver was sound and had no problems with helping taking us to a second destination with a stop in the middle of the journey would happily have paid double if we had him again would 100% recommend you lot ??

So I took a taxi again from Harrow road to Groby. Another great experience and service!!! Taxi driver - Nazir (number 36). Highly recommended!!!! ?????? thank you so much

Just wanna say a BIG THANK YOU for this lovely taxi driver who took me from Harrow road to groby tonight. So nice guy, amazing service and cheap also. What else can I say ... thank you and will use A&B taxi again!! So recommend !!! :)

Exelent service, arrived on time. Jurney was a plesure, very cool driver with skills and friendly attitude, respect!

Really good service... brilliant journey to airport and back. Friendly driver and lovly lady at the office too which i had sorted the trip out with yaaayy

Excellent service. Very prompt and friendly drivers. Rates are good as well

excellent service